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iCravePOS Support Request Ticket
Please use this form to Request non-emergency support. This form will email and text iCravePOS support. We strive to respond via email or phone within 60 minutes.
Today's Date
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Site Name
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Creator of Ticket
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Phone # of Ticket Creator
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Email Address of Ticket Creator
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Issue Reporting
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1. POS Terminal Issue(s)
2. Credit Card Terminals (EMV) Issue(s)
3. Kitchen Printer(s) Issue(s)
4. Kitchen Display (KDS) Issue(s)
5. Thermal/Receipt Printer(s) Issue(s)
6. Other HW Issue(s)
7. Schedule Menu Changes* (up to 2 Weeks Lead Time)
8. Schedule Training or Call
9. Integrated Credit Cards-Batch or Account Issues
10. Cash Drawer(s) Issue(s)
11. Other POS Issues
12. Need to Talk to Sales
13. Digital Menu Board Request/Info
14. PC Issue
15. SpotOn SW or Feature Request
Customer Notes Only (if desired)
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0/800 words
Upload File 1-6 (Menus, Pictures, Errors, Etc) PDF and JPEGS work Best
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_________________________________________________________
iCravePOS USE ONLY
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If iCravePOS Starts Ticket
Revenue Outlet (Internal)
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Assign To (Internal)
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Jason Pierce
Chris Wagner
Bryan Gallegos
Send to SpotOn Support
Send to 3rd Party
ICP Assigned Status (Internal)
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Resolved-CW
Resolved-JP
Resolved-BG
Researching
Escalate to SpotOn Support
Work In Progress
Talked to Customer-How?
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Yes-In Person-Best
Yes-On Phone-Better
Yes-via Text-Good
Yes-via Email-Okay
Yes-Left VM-Weak
No-Least Favorable
ICP Support Notes Only (Internal)
0/500 characters
Estimated Resolution Date
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Resolution Date
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Resolution Date Time (by Hour)
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7am
8am
9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm
6pm
7pm
8pm
After Hours
Pre-Open Hours
Time Spent on Resolution-Time spent not required but highly desired for Analytics (See Seperate Time Tracker for Fresquez).
15 Mins
16-30 Mins
31-45 Mins
46-60 Mins
61-90 Mins
91-120 Mins
121-180 Mins
More Than 3 Hrs
Time Tracker In Minutes (Fresquez Only-1 Hr Min) Use Notes for Travel, Etc
60
90
120
150
180
210
240
270
300
Upload File 1-6 (Pictures, Errors, Etc) Try to Keep File Size Low
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Parts Needed (if Applicable)
0/144 characters
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