Survey

With the purpose of improving our services, we kindly request you to support us by answering this survey.

For any request or explanation related with the reception, filling or sending of the survey, call to this number 4183213, or send an e-mail to administracion@transflora.com.

Transflora Cargo S.A appreciates your considerate answer for the information required and invites you to keep helping in a future occasion.

GENERAL COMPANY INFORMATION

	Data
Date
Company name
Filled by
Job
NIT/ID (if so)
Address
Telephone number
City

GENERAL SURVEY INFORMATION

A. TIME AND FREQUENCY:

A.1. For how long have you been using our services?

	Data
Years
Months
Days

A.2. With what frequency do you use our services?

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A.3. Which business segment is more useful for you?. Qualify each section from 1 to 5 score points, being 5 = The most, 4 = Very, 3 = Moderately, 2 = Few, 1 = None.

	Data
Air Exports
Ocean Exports
Air Imports
Ocean Imports

A.4. For the negotiations of Foreign Trading that are performed each year, which quarter represents the major load volumes for your company?. Qualify each one of these with score from 1 to 5, being 5 = Really frequent, 4 = Frequent, 3 = Some times, 2 = Regular, 1 = Never.

	Data
First quarter
Second quarter
Third quarter
Fourth quarter

B. CLIENT SERVICE: SATISFACTION / AGILITY: Qualify from 1 to 5 score, being 5 = Excellent, 4 = Really Good, 3 = Good, 2 = Regular, 1 = Terrible.

B.1. Which is your satisfaction grade?

	Data
1. Reception
2. Management and billing
3. Technical Sector - Operative
4. Technical Support
5. Information: Efficiency and Quality
6. Solution: Efficiency and Quality
7. Benefit: Service vs. Price
8. Staff dealing towards costumer
9. Satisfactory solution to past requests
10. Improvements in performance and service of processes
11. The staff reflects honesty and trust

Observations and Notes: If your rating was lower than 3, please explain the reason(s):

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